Privacy Policy

This Privacy Policy describes how your personal data is collected, used, disclosed, and protected when you interact with woocasino through the official website woo-au.com. This policy is issued to provide transparency and comply with legal and regulatory obligations for players and visitors from Australia. It applies to all users of woo-au.com and is effective as of 1 January 2025.

Who We Are

OBSERVE: We identify the legal operator and relevant contact information to establish responsibility and provide users with direct communication channels as required by AU and international privacy law.

Legal Operator: woocasino is operated by Dama N.V., a company registered under Curaçao law (Registration Number: 152125), with its legal address at Scharlooweg 39, Willemstad, Curaçao.
Parent Entity: Dama N.V., with Friolion Limited as its subsidiary.
Data Protection Officer/Contact: For all privacy-related queries, users may contact the Data Protection Department via [email protected] (support) or [email protected] (general enquiries). Official website: woo-au.com.

REFLECT: These details ensure compliance with disclosure obligations and facilitate direct user access to responsible parties for all privacy matters.

What Personal Data We Collect

OBSERVE: In accordance with privacy laws and AU gambling regulations, we enumerate all data categories processed on woo-au.com.

Personal Identification Data: Full name, email address, phone number, residential address, age, and identity documentation provided during registration and verification processes.
Technical Data: IP address, device information (browser, operating system), log files, session details, and usage timestamps automatically captured during your interaction with the platform.
Payment and Financial Data: Payment card or e-wallet details, transaction records, withdrawal information, and payment verification results.
Behavioral Data: Betting and gaming activity history, transaction patterns, clickstream data, navigation activity, and player preferences.
Cookies and Tracking Technology Data: Information collected through session cookies, persistent cookies, third-party cookies, and similar technologies as described in further detail below.

EXPAND: Certain data may be collected from third parties (e.g., payment processors or affiliates) for regulatory checks or service provision. Data collection is necessary for lawful and secure gambling operations.

Legal Basis for Processing

OBSERVE: Data protection laws in AU and applicable industry regulations require that all processing activities on woo-au.com be legally justified.

Consent: Processing some data (e.g., for marketing communications or use of certain cookies) relies on your explicit consent, which may be withdrawn at any time.
Contract Performance: Data is processed to fulfil obligations under the user agreement, including account creation, management, transaction processing, betting activities, and payout of winnings.
Legitimate Interests: Processing is necessary to enhance service quality, perform analytics, maintain platform integrity, detect or prevent fraudulent activities, and ensure security operations.
Legal Obligations: Data is processed to comply with statutory duties such as KYC ("Know Your Customer"), anti-money laundering (AML) requirements, tax reporting, and regulatory requests by Australian or Curaçao authorities.

REFLECT: Every data processing purpose at woo-au.com maps to one or more of these legal grounds in accordance with regulatory expectations and best practices.

Purpose of Processing

OBSERVE: We outline the legitimate purposes for which personal information on woo-au.com is used, fully transparent under AU law and regulatory standards.

Service Provision: To provide, operate, and improve our online gaming and betting services, including account management and customer support.
Compliance: To fulfil legal and regulatory requirements, such as age verification, anti-fraud, and anti-money laundering controls.
Marketing Communications: To send newsletters or promotional offers if you have provided the appropriate marketing consent, which can be withdrawn at any time.
Analytics & Platform Enhancement: To analyze user behavior, optimize website functionality, and improve the gaming experience.
Risk and Fraud Prevention: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activities on the platform.

EXPAND: Data is not processed for unrelated purposes without informing you and, where necessary, obtaining your consent.

Disclosure & Sharing

OBSERVE: Data sharing is performed in accordance with strict legal, regulatory, and contractual constraints to protect user privacy on woo-au.com.

Payment Partners: Data necessary to process deposits and withdrawals may be shared with accredited financial institutions and payment providers.
Service Providers: Data may be disclosed to third-party vendors involved in IT infrastructure, security, identity verification, or customer support, bound by confidentiality and data protection agreements.
Regulators & Legal Authorities: Data may be shared with Australian or international regulators (including the Curaçao Gaming Control Board) as required by law, or in response to court orders and official requests.
Affiliates & Advertising Networks: With your consent for marketing purposes, data may be provided to affiliated partners and advertising networks for tailored promotional content.

REFLECT: woocasino ensures that data exchanges are subject to legal safeguards and that no data is sold to unrelated third parties.

International Transfers

OBSERVE: Because woocasino operates internationally and is headquartered in Curaçao, some personal data processed via woo-au.com may be transferred outside Australia and the European Economic Area (EEA).

Transfer Destinations: Data may be stored or processed in Curaçao, the European Union, or other jurisdictions where partners or service providers are located. All such transfers observe applicable cross-border data transfer rules.
Protection Measures: Standard contractual clauses and other recognized legal mechanisms are implemented to ensure adequate protection of your data, consistent with AU privacy requirements and international best practices.

REFLECT: Users are informed of potential international transfers and the safeguards in place to maintain data security and regulatory compliance.

Data Retention

OBSERVE: Compliant with AU and international regulations, woocasino limits retention of personal data to what is necessary for legal, regulatory, and operational obligations.

Retention Periods:
- Personal identification, transactional, and KYC data are retained for no longer than 5 years after your account closure or final transaction, whichever is later.
- Behavioral and analytics data may be anonymised and stored for statistical purposes beyond the retention period.
Deletion Criteria: Data is securely deleted or anonymized upon expiry of statutory retention periods, user-initiated deletion requests (subject to legal limitations), or upon fulfilment of processing purposes.
Regulatory Exemptions: Longer retention may apply where mandated by AML, tax, or legal requirements.

REFLECT: Secure data deletion practices are maintained, ensuring users' data removal rights are balanced with legal obligations.

Your Rights

OBSERVE: In accordance with Australian privacy law and international standards, individuals whose data is processed by woocasino on woo-au.com are entitled to specific rights.

Access: You may request information regarding the personal data held about you at any time.
Correction: You have the right to request rectification of inaccurate or incomplete personal data.
Erasure ("Right to Be Forgotten"): You may request deletion of your personal data, subject to statutory and contractual retention requirements.
Restriction of Processing: You have the right to limit the processing of your data in certain situations (e.g., when contesting data accuracy).
Objection: You may object to processing based on legitimate interests or direct marketing purposes at any time.
Portability: You may request to receive your data in a commonly used format or have it transmitted to another provider.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing already carried out.

REFLECT: All rights can be exercised by contacting our Data Protection Department via [email protected]. Exercise of certain rights may be subject to verification and legal exceptions.

Cookies & Tracking Technologies

OBSERVE: woo-au.com utilizes cookies and similar technologies to enhance user experience, measure performance, and deliver tailored content in compliance with AU privacy requirements.

Types Used:
- Session Cookies: Temporary cookies deleted when browser is closed; essential for navigation and basic platform functions.
- Persistent Cookies: Remain stored on your device until expiry or deletion; enable remembering of preferences and login information.
- Third-Party Cookies: Deployed by analytics, advertising, or affiliate partners for measurement and marketing purposes.
Purposes: Ensuring website functionality, facilitating secure authentication, analyzing user behavior to improve services, and providing personalized offers and advertisements (with user consent).
Cookie Management: You can modify your cookie preferences at any time using browser settings or, where available, the internal cookie management panel on woo-au.com. Disabling certain cookies may affect site performance or availability of some features.

REFLECT: Users are informed and empowered to control cookie use, in full compliance with legal and regulatory standards.

Data Security

OBSERVE: woocasino implements robust technical and organizational safeguards on woo-au.com to protect your data against unauthorized access, alteration, or loss.

Technical Protections: Secure Sockets Layer (SSL) encryption, firewall systems, intrusion detection software, and regular security audits.
Organizational Measures: Strict access restrictions based on least-privilege principles, regular staff training in data security and privacy obligations, background checks for employees, and confidentiality undertakings with all contractors.
Continuous Review: Security measures are regularly tested and updated to address new threats and to remain compliant with AU and Curaçao gaming security standards.

REFLECT: Proactive security policies ensure the reliability and confidentiality of user and transactional data at all times.

Complaints & Contacts

OBSERVE: woocasino provides clear, easily accessible channels for users of woo-au.com to submit privacy enquiries or lodge complaints regarding the use of their personal data.

Data Protection Contacts:
- Email: [email protected] (Data Protection Department)
- Email: [email protected] (General)
Complaint Procedure: You may contact us at any time with privacy or data protection concerns. Each inquiry is handled diligently in accordance with internal protocols and relevant regulatory requirements. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or, if applicable, to Curaçao supervisory authorities.

REFLECT: These measures provide a transparent, user-oriented process for addressing privacy complaints and enforcing users' legal rights.

Updates

OBSERVE: woocasino may update this Privacy Policy periodically to reflect changes in law, industry standards, or platform operations on woo-au.com.

User Notification: Material changes to this policy will be announced on woo-au.com, and where required, via direct email notification. Users are encouraged to review this page regularly.
Policy Version & Revision Date: This policy is effective from 1 January 2025. The latest revision will always be displayed at the foot of this page.

REFLECT: Transparent notification practices ensure users remain informed of their data protection rights and any changes that may affect them.